Shipping policy

Shipping

SwimZu aims to send your order within 2-3 business days. You will be notified by email once your order has been sent. Below is everything you need to know.

We have priority delivery options available. Contact us directly if you want to know how.

Domestic Orders:

  • Australia Post Standard (5-10 business days, depending on recipient location) - $10 AUD
  • Australia Post Express (1-4 business days, depending on recipient location) - $12.50 AUD
  • Free standard shipping on orders over $200 AUD

International Orders:

  • Australia Post International (5-15+ business days, depending on recipient location) - $25-35 AUD
  • If you are unsure if we ship to your country, please contact us before you purchase.

Addresses

We do not ship to P.O. boxes. Please ensure you provide your daytime delivery street address and contact phone number. We are also unable to redirect orders once they have been dispatched, so double-check all details are entered correctly at checkout.

Duties and Taxes

The recipient is liable for all import duties, customs, and local sales taxes levied by the destination country; payment may be required to release your order from customs. SwimZu is not liable for any fees, taxes, or if your product is seized by customs. We advise you to be familiar with import duties, customs, local sales taxes, and regulations for importing foreign goods. If a delivery attempt fails, the item is returned to us, and you must pay the re-delivery fee and duty tax for re-import. If the duty tax exceeds the order value, we will abandon the package.

Postage Time Frame

We cannot guarantee delivery within the expected time frame. Delays may occur during sale and holiday periods, which are beyond SwimZu’s control. If your parcel is delayed, contact the shipping carrier first with your tracking number for the most up-to-date information and fastest response. After that, our customer care team can assist. We will always do our best to help.

Sale and Holiday Times

During sale and holiday periods, such as Christmas, we may take an extra day to dispatch your order. If you need priority shipping, please contact us for available options.

Lost Packages

Once the package leaves our warehouse, it is in the hands of the shipping carriers, and we are no longer liable. Please contact the carrier with your tracking number for the most current information. SwimZu is not responsible for damaged, lost, or stolen packages.

Changing Order Address After Purchase

We cannot redirect orders once they have been dispatched. If you notify us before your order is packed and shipped, we may be able to update your details. This is not guaranteed, so always check your details before checkout.